fkbd Privacy Policy
How we collect, use, store and protect your personal information on this platform.
Who Operates This Platform
fkbd is an online gaming platform serving players in Bangladesh. When you create an account, make a deposit, place a bet or contact our support team, fkbd acts as the data controller for the personal information you provide. This policy explains exactly what we do with that information and what rights you have over it.
This policy applies to the fkbd website at fkbd.net, the fkbd Android app (version 2.2.16), and any other digital touchpoint operated under the fkbd brand.
Data We Collect From You
We only collect information that is genuinely needed to run your account, process payments and meet our regulatory duties. Here is a summary of the categories:
| Category | Examples | When Collected |
|---|---|---|
| Identity | Full name, date of birth, NID / Passport / Driving Licence number | At registration or before first withdrawal |
| Contact | Mobile phone number (required for bKash / Nagad / Rocket) | At registration |
| Financial | Payment method type, transaction reference, deposit and withdrawal amounts in BDT | Each deposit or withdrawal |
| Gameplay | Game sessions, bet amounts, win/loss records, bonus usage | Continuously while you play |
| Device & Technical | IP address, device model, OS version, browser type, app version | On every visit or session |
| Communications | Live chat transcripts, support ticket content | When you contact our 24/7 live chat |
We do not collect sensitive categories of data such as racial origin, health records or political opinions. We also do not store full payment card numbers — payment transactions are handled through the payment providers directly (bKash, Nagad, Rocket, Upay or Bank Transfer).
How fkbd Uses Your Data
Every use of your data has a clear purpose. We do not sell your information to advertisers or data brokers.
- Account management: creating and maintaining your player account, processing logins and password resets.
- Payments: processing deposits (confirmed within 1 minute) and withdrawals (processed within 15 minutes) through your chosen payment method.
- Bonus and VIP tracking: calculating your first-deposit bonus, reload bonuses, cashback and VIP tier progress based on your turnover.
- Identity checks: reviewing your NID, Passport or Driving Licence documents before your first withdrawal, as required by our licensing obligations.
- Fraud and security: detecting unusual login activity, duplicate accounts and suspicious transactions.
- Responsible gaming: monitoring for signs of problem gambling and applying any self-exclusion or deposit limits you request.
- Customer support: resolving your queries via our 24/7 live chat service.
- Service improvement: understanding which games and features are most used so we can improve the platform.
Legal Basis for Processing
We rely on three legal bases depending on what the data is used for:
- Contract performance: most processing is necessary to run your account and fulfil our service to you.
- Legal obligation: identity checks and transaction records are kept to meet our licensing and anti-money-laundering duties.
- Legitimate interests: fraud detection and platform security, balanced against your privacy rights.
When We Share Your Data
Your data stays within the fkbd group and a small set of trusted service providers who help us operate the platform. We do not share your data for marketing purposes.
| Recipient | Purpose | Safeguard |
|---|---|---|
| Payment processors | Completing bKash, Nagad, Rocket, Upay and Bank Transfer transactions | Direct processing; we do not store card or wallet credentials |
| Game providers | Delivering game sessions (Pragmatic Play, JILI, Spribe, CQ9, etc.) | Session tokens only; full identity data not passed |
| Identity check service | Reviewing NID / Passport documents before first withdrawal | Encrypted upload; documents deleted after review up to 12 hours |
| Hosting and infrastructure | Storing account and transaction data securely | Servers with encryption at rest and in transit |
| Regulatory authorities | Responding to lawful requests from licensing bodies | Only disclosed when legally required |
How Long We Keep Your Records
We keep your data only for as long as it is needed. Active account data is retained for the lifetime of your account plus a minimum period required by our licensing obligations after closure. Transaction records (deposits, withdrawals, bonuses) are kept for a minimum of five years to satisfy financial record-keeping rules.
Identity documents uploaded for withdrawal checks are reviewed within 12 hours. Copies held for compliance purposes are stored in encrypted form and are not accessible to general customer service staff.
If you close your account, we will delete or anonymise your personal data beyond what we are legally required to keep, within 60 days of the closure date.
Your Rights as a Player
You have the following rights over the personal data fkbd holds about you. To exercise any of these, contact our 24/7 live chat and select the "Account & Privacy" option.
- Access: request a copy of the personal data we hold about your account.
- Correction: ask us to fix inaccurate or incomplete information (for example, a misspelled name).
- Deletion: request that we erase your data where we no longer have a lawful reason to hold it.
- Portability: receive your account data in a machine-readable format so you can transfer it elsewhere.
- Restriction: ask us to pause processing your data while a dispute about accuracy or lawfulness is resolved.
- Objection: object to processing based on our legitimate interests, such as fraud analytics.
We aim to respond to all privacy requests within 30 days. Where a request is complex, we may extend this by a further 30 days and will notify you of the reason.
Cookies and Tracking Technologies
The fkbd website uses cookies and similar technologies to keep your session active, remember your language preferences and understand how visitors navigate the site. We do not use third-party advertising cookies.
Types of cookies we use
- Essential cookies: required for login sessions and security tokens. These cannot be disabled without breaking the site.
- Functional cookies: remember your preferences such as odds format and deposit method.
- Analytics cookies: first-party analytics to count page visits and measure feature usage. No data is shared with third-party analytics platforms.
The fkbd Android app (version 2.2.16, 45 MB, requires Android 7.0 or higher) uses local device storage for session handling and does not install tracking SDKs from advertising networks.
How We Protect Your Information
All data transmitted between your device and fkbd servers is encrypted using TLS 1.2 or higher. Account passwords are stored using a strong one-way hashing algorithm. Payment transaction data is passed directly to the payment provider and is not stored on our servers in raw form.
Access to player data within the fkbd team is restricted on a need-to-know basis. Customer support agents can see your account status and transaction history but cannot view your identity documents or full payment reference numbers.
Players Under 18
fkbd is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we discover that a minor has created an account, we will close the account, refund any deposits made, and delete the associated personal data as promptly as possible. If you believe a minor is using this platform, please report it to our live chat team immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. When we make significant changes, we will post a notice on the fkbd website and, where possible, send a notification via the contact number associated with your account.
Continuing to use the platform after the effective date of an updated policy means you accept the changes. We encourage you to revisit this page periodically. The "Last updated" date at the top of this page always shows when the most recent version took effect.
Get in Touch
If you have a question about how fkbd handles your data, want to exercise one of your rights, or need to report a data concern, please reach our privacy team through our 24/7 live chat. Select the topic "Account & Privacy" so your message is routed to the right team. We do not handle privacy inquiries by email.
For responsible gaming requests such as self-exclusion or deposit limits, see our Responsible Gaming page, which explains the available tools and how to activate them quickly.