Responsible Gaming at fkbd

How fkbd Approaches Responsible Gaming

Gaming should be entertainment — something you do with money you can afford to spend, in time you can afford to give. fkbd is designed around that idea. We provide tools so you can set hard limits before a session starts, not after a loss has already happened.

Our rules are straightforward. You must be at least 18 years old to register. We ask for identity documents before your first withdrawal — a National ID Card (NID), Passport or Driving Licence. This process takes up to 12 hours and exists partly to confirm age. If we have any reason to believe an account holder is under 18, we suspend the account immediately pending a review.

We do not send bonus offers to players who have set a self-exclusion or who are in a cooling-off period. Promotional messages stop automatically when a restriction is active. If you receive one by mistake, contact Live Chat at any time — 24/7 support is available — and we will correct it.

Betting on credit is not permitted at fkbd. Every deposit uses real funds via bKash, Nagad, Rocket, Upay or Bank Transfer. There is no mechanism to go into debt on the platform. The minimum deposit is ৳150, which is intentionally low so that players can test a game without feeling pressure to deposit large amounts.

We log every session and can flag unusual patterns — very long sessions, rapid repeated deposits, or unusually large bets relative to a player's history. If our system flags your account, a support agent may reach out to check that everything is fine. This is not punitive; it is part of our commitment to player welfare.

Setting Your Own Limits — Step by Step

fkbd gives you three account-level tools: deposit limits, cooling-off periods and self-exclusion. All three are available from your account settings without needing to contact support. Here is how each one works and when it takes effect.

Deposit Limit

1. Open Account Settings

   Log in, tap the profile icon and choose "Responsible Gaming" from the menu.

2. Choose a Period

   Pick a daily, weekly or monthly deposit ceiling. For example, ৳500 per day or ৳3,000 per week.

3. Confirm the Limit

   The limit is active immediately. Any deposit that would exceed the ceiling is declined at the payment step.

4. Increase Takes 72 Hours

   Lowering a limit is instant. Raising it requires a 72-hour review period so the change cannot happen in the heat of the moment.

Cooling-Off Period

A cooling-off period pauses all deposits and betting for a set number of days — from 1 day up to 90 days. Your account remains open and you can still withdraw any existing balance. The pause lifts automatically when the period ends. You choose the duration; we enforce it.

Self-Exclusion

Self-exclusion closes your account for a minimum of six months. During that time you cannot log in, deposit or place bets. If you try to open a new account with the same identity documents, it will be rejected. To re-open the account after the exclusion period, you must contact Live Chat and go through a brief review — this cannot be done instantly.

Recognising When Play Becomes a Problem

Most players never develop a gambling problem. But problem gambling can develop gradually, and it often goes unnoticed until the financial or personal impact is already significant. The checklist below is not a diagnosis — it is a prompt to reflect honestly.

Go through these questions after your last week of play:

• Did you spend more than you planned before the session started?
• Did you deposit a second or third time after losing, hoping to recover the loss quickly?
• Did you cancel or delay something important (work, family, food) because of a gaming session?
• Did you feel restless or irritable when you tried to stop or cut back?
• Did you hide or understate how much time or money you spent when someone asked?
• Did you borrow money, skip a bill or sell something to fund a deposit?
• Did you need to bet higher amounts than before to feel the same level of excitement?
• Did you feel that stopping entirely was not something you could realistically do?

If you answered yes to two or more of these, consider setting a cooling-off period or contacting our Live Chat team to discuss your options. Pausing is not a failure — it is the responsible choice.

Planning a Weekly Budget in Taka

A simple rule: decide how much you will spend before you open the app, not while you are playing. The table below gives rough examples based on common monthly income ranges in Bangladesh. These are illustrative — your personal situation may be different.

Once you have decided on a number, set it as a daily deposit limit in your account settings. That way the platform enforces the limit for you — you do not have to rely on willpower alone during a session.

Keep one important rule in mind: a budget is money you are comfortable losing entirely. Gaming winnings are not income, and a losing session does not create an obligation to deposit more. If the session budget is gone, it is gone for the day.

Getting Support — fkbd and Beyond

You do not need to reach a crisis point before asking for help. Here are the practical options available to you right now.

• Talk to Live Chat
  Our support team is available 24/7. You can tell them you want to set a limit, start a cooling-off period or close your account permanently. They can action all of these during the same conversation.
• Self-Exclude Through Your Account
  Go to Account Settings → Responsible Gaming → Self-Exclusion. Choose a minimum period of six months and confirm. The account closes within minutes.
• Speak to Someone You Trust
  Talking to a family member or close friend is often the first and most effective step. Let them know what you are experiencing and ask them to help you hold to your limit.
• Mental Health and Counselling Services in Bangladesh
  The National Mental Health Helpline in Bangladesh (Kaan Pete Roi and similar services) provides confidential phone and online counselling. Search for current contact details through a trusted local directory — we do not publish third-party numbers directly because they can change.
• Take an Unplanned Break
  Delete the fkbd app from your phone for a week. If the urge to reinstall it feels urgent or uncomfortable, that itself is useful information.